Terms and Conditions

Welcome to LORE. These Terms of Service (the “Terms”) form an agreement between you and Lore Experiences Inc., a Delaware corporation (“LORE,” “we,” “us”), and govern your access to and use of the LORE mobile application, website, and any related services (together, the “Platform”), and your relationship with us as a member (“Member,” “you”).

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE IMPORTANT PROVISIONS ABOUT HOW LORE WORKS, YOUR RESPONSIBILITIES WHEN USING LORE, LIMITATIONS ON LORE’S LIABILITY, AND HOW DISPUTES ARE RESOLVED — INCLUDING A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER IN SECTIONS 14 AND 15. BY ACCEPTING THESE TERMS OR USING THE PLATFORM, YOU AGREE TO THOSE PROVISIONS.

1. Acceptance of these Terms

By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not access or use the Platform.

You also confirm that you are at least eighteen (18) years old and have the legal capacity to enter into a binding contract under the laws of your jurisdiction.

These Terms incorporate by reference our Privacy Policy and any other policies, guidelines, or rules we publish on the Platform from time to time.

2. About LORE

2.1 What we do

LORE operates a curated experiences platform that introduces you to selected third-party providers (“Suppliers”) of experiences, goods, services, access, events, travel, hospitality, and other offerings (“Services”). We curate, present, recommend, and may help you book Services from Suppliers. Where supported by the Platform, we may collect payment from you on behalf of Suppliers.

2.2 LORE is an introducer, not the provider

Suppliers — not LORE — provide the Services. When you book or purchase a Service through the Platform, you enter into a direct contract with the relevant Supplier for the provision of that Service. LORE is not the operator, owner, host, manufacturer, or seller of the Services and is not responsible for performing them.

2.3 Payment

Where LORE collects payment from you, we do so as the Supplier’s disclosed limited collection agent — solely to receive payment, process permitted refunds or credits, deduct LORE’s commission and other permitted amounts, and remit the balance to the Supplier. Payment to LORE is treated as payment to the Supplier in respect of the Service to the extent received in cleared funds. LORE may deduct its commission, applicable fees, and any taxes or other amounts we are required or permitted to collect before remitting the balance to the Supplier.

2.4 Curation and presentation

LORE’s editorial framing — including any “Founder Favorite,” “Signature,” “Drop,” or similar designation — reflects our curatorial perspective. Our curation, presentation, or designation of any Service does not constitute LORE’s resale, endorsement, or assumption of responsibility for the Service. It is not a warranty about the Service, the Supplier, or the experience, and does not change the allocation of responsibility set out in these Terms. We do our best to recommend well, but we cannot guarantee that any Service will meet your expectations or be free from issues.

3. Your account

3.1 Eligibility

You must be at least 18 years old to create an account or use the Platform. By creating an account you represent that you meet this requirement and that the information you provide is accurate and current.

3.2 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use or suspected security breach.

3.3 One account per person

Accounts are personal to you and may not be transferred, sold, or shared. You may not create multiple accounts to evade restrictions or impersonate another person.

3.4 Information accuracy

You agree to keep your account information up to date, including name, contact details, payment methods, and any health, dietary, or accessibility information you provide in connection with bookings.

3.5 Right to suspend or close accounts

LORE may suspend, restrict, or close your account at any time, with or without notice, including for breach of these Terms, suspected fraud, abusive conduct, payment issues, or for any other reason at LORE’s discretion. We will use reasonable efforts to notify you if practicable, but are not required to.

4. Bookings, pricing, and payment

4.1 Bookings

When you request to book or purchase a Service through the Platform, you make an offer to the relevant Supplier on the terms presented at the time. The booking is confirmed when the Supplier accepts (directly or through LORE on the Supplier’s behalf). LORE does not guarantee the availability of any Service.

4.2 Pricing

Prices, fees, taxes, and other charges are displayed at the time of booking. Prices may change at any time before booking is confirmed. Where applicable, prices are inclusive of LORE’s commission or mark-up, and exclusive of taxes, gratuities, shipping, and third-party pass-through fees unless stated otherwise.

4.3 Payment

You authorize LORE (or our payment processor) to charge your selected payment method for the full amount due at the time of booking, or as otherwise indicated. By providing a payment method, you represent that you are authorized to use it and that the information you provide is accurate.

4.4 Cancellations and refunds

Cancellation, refund, rescheduling, no-show, and modification policies are set by the Supplier and disclosed to you at the time of booking. Refunds, where available, will be processed in accordance with those policies. LORE may, in its sole discretion and as a goodwill gesture, offer credits, partial refunds, or alternative remedies, but is under no obligation to do so beyond what is required by the applicable Supplier policy and applicable law.

4.5 Service failures

If a Service materially fails to meet what was offered, or if the Supplier cancels or fails to deliver, please notify LORE promptly. We will work in good faith with the Supplier on your behalf to seek a reasonable remedy. Where LORE decides, in its discretion, that a refund or credit is appropriate, we will issue it; the cost of that remedy is generally borne by the Supplier under our agreement with them.

4.6 Chargebacks

Before initiating a chargeback or payment dispute, please contact LORE so we can attempt to resolve the issue. Initiating a chargeback in respect of a charge that you do not have a good-faith basis to dispute may result in suspension or closure of your account and recovery of related costs.

5. Your conduct

5.1 During Services

When using or attending a Service, you agree to:

(a) follow the Supplier’s reasonable instructions, rules, and policies, including those relating to safety, dress, behavior, conduct, age verification, and venue requirements;

(b) treat Supplier personnel, other guests, other Members, and LORE staff with respect;

(c) not bring or use any prohibited items, substances, or weapons; and

(d) not engage in unlawful, threatening, harassing, abusive, or fraudulent behavior.

5.2 On the Platform

When using the Platform you agree not to:

(a) misuse the Platform, including by scraping, reverse engineering, decompiling, attempting to gain unauthorized access, interfering with operation, or introducing malicious code;

(b) post or transmit content that is unlawful, infringing, harassing, defamatory, fraudulent, deceptive, or that violates the rights of others;

(c) impersonate another person or misrepresent your identity, age, or affiliation;

(d) use the Platform for any commercial purpose other than as expressly permitted; or

(e) circumvent, disable, or interfere with security features, rate limits, or access controls.

5.3 Fitness to participate

You are responsible for ensuring you are physically, medically, and legally fit to participate in any Service you book. For Services with elevated risk — including travel, transport, alcohol-forward experiences, food and beverage with allergens, wellness, fitness, adventure activities, or experiences involving children, animals, or specific licensing — you are responsible for assessing your own fitness, disclosing relevant health or accessibility needs, and following all required safety procedures.

5.4 Waivers and releases

Some Suppliers will require you to sign waivers, releases, consents, or acknowledgements before participating. You agree to sign these where reasonably required, and to do so honestly. Refusal to sign may result in cancellation without refund.

5.5 Guests and minors

You are responsible for the conduct of any guests you bring to a Service and for any minor under your supervision. Where a Supplier permits guests or minors, the Member who made the booking remains responsible for them.

5.6 Damage and loss

You are responsible for any damage, loss, or injury you cause during a Service or to a Supplier’s property or other people. Where LORE is required to compensate a Supplier or third party as a result of your conduct, LORE may charge your payment method on file for the corresponding amount.

6. Assumption of risk

Many Services involve inherent risks — including risks of physical injury, illness, property damage, or unexpected events — that cannot be eliminated even with reasonable care. By booking a Service, you acknowledge and accept those inherent risks. LORE makes no warranty that any Service is risk-free, and you participate at your own risk.

7. Member indemnity

You agree to defend, indemnify, and hold harmless LORE, its affiliates, and their respective officers, directors, employees, and agents from and against all claims, losses, damages, liabilities, and reasonable expenses (including legal fees) arising out of or related to:

(a) your use of the Platform or any Service;

(b) your breach of these Terms or any applicable Supplier policy;

(c) your acts, omissions, or conduct (including those of any guest you bring or minor you supervise);

(d) your violation of any applicable law or the rights of any third party;

(e) any content you post, submit, or transmit through the Platform; and

(f) any chargeback or payment dispute initiated by you that is determined to be without good-faith basis.

This indemnity is in addition to, and does not limit, any rights LORE has against you or any third party.

8. Reviews and Member content

8.1 Submissions

You may have the opportunity to submit reviews, comments, photos, videos, or other content (“Member Content”) through the Platform. Submission is voluntary, and LORE is not obligated to publish or retain any Member Content. We may moderate, edit for clarity or length, decline to publish, or remove Member Content at any time, with or without notice or reason.

8.2 Your representations

By submitting Member Content you represent that (a) you own or have the necessary rights to submit it, (b) it is accurate and reflects your honest opinion or experience, (c) it does not violate any law or any rights of any other person, and (d) it does not contain confidential information about Suppliers or other Members.

8.3 License to LORE

You grant LORE a worldwide, non-exclusive, royalty-free, sublicensable, perpetual, irrevocable license to use, reproduce, display, distribute, adapt, publish, edit, and create derivative works from your Member Content, in any media, for any purpose related to LORE’s business, including marketing, editorial, social media, advertising, partner placements, internal use, and investor materials. We may use your name, handle, profile photo, and the locations or Suppliers featured in your Member Content alongside it, unless you specifically opt out where the Platform offers that option.

8.4 No compensation

You will not be compensated for Member Content unless we expressly agree otherwise in writing.

9. Privacy

How we collect, use, and share information about you is described in our Privacy Policy at joinlore.co/privacy. By using the Platform, you confirm that you have read and agree to the practices described in our Privacy Policy.

10. Intellectual property

10.1 LORE IP

LORE owns all right, title, and interest in the Platform, the LORE name, trademarks, logos, software, content, design, editorial framing, curation, recommendation logic, and all related intellectual property. You may not use any of these without our prior written consent except as expressly permitted by these Terms.

10.2 Your license

Subject to your compliance with these Terms, LORE grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use.

10.3 Feedback

If you provide suggestions, comments, or feedback about the Platform, you grant LORE a worldwide, perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation or compensation to you.

11. Disclaimers

11.1 Services are provided by Suppliers

LORE is not the provider of the Services. LORE makes no representations or warranties about any Supplier, Service, or experience, including their quality, safety, legality, suitability, accuracy, or availability. Any contract for the provision of a Service is between you and the Supplier.

11.2 Platform is provided “as is”

THE PLATFORM AND ALL CONTENT, FEATURES, AND FUNCTIONALITY ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LORE DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

11.3 No guarantees

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

11.4 Member-to-Member and third-party interactions

LORE is not responsible for the conduct of any Member, Supplier, or other third party on or off the Platform.

12. Limitation of liability

12.1 Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, LORE’S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORM, OR ANY SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO LORE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIVE HUNDRED U.S. DOLLARS ($500).

12.2 Excluded damages

TO THE FULLEST EXTENT PERMITTED BY LAW, LORE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR REPUTATION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.3 Carve-outs

Nothing in these Terms excludes or limits LORE’s liability for fraud, willful misconduct, gross negligence, or any liability that cannot be excluded or limited under applicable law (including, where applicable, certain consumer protections).

12.4 Application

The limitations in this Section 12 apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.

13. Termination

13.1 By LORE

LORE may suspend, restrict, or terminate your access to the Platform or your account at any time, with or without notice, for any reason, including breach of these Terms.

13.2 By you

You may close your account at any time by following the process on the Platform or contacting LORE.

13.3 Effect

On termination, your license to use the Platform ends. Bookings already accepted may, at LORE’s discretion, be honored, canceled, or refunded in accordance with the applicable Supplier policy. Sections that by their nature should survive termination — including Sections 7 (Indemnity), 8.3 (Content license), 10 (IP), 11 (Disclaimers), 12 (Liability), 14 (Disputes), 15 (Class action waiver), and 17 (General) — will survive.

14. Dispute resolution and binding arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THAT MOST DISPUTES BETWEEN YOU AND LORE BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND LIMITS YOUR ABILITY TO PURSUE CLAIMS IN COURT OR AS PART OF A CLASS.

14.1 Informal resolution first

Before initiating arbitration, you agree to first contact LORE at begin@joinlore.co with a written description of the dispute and the relief you are seeking. The parties will attempt in good faith to resolve the dispute informally for at least sixty (60) days. If we cannot resolve it during that period, either party may proceed to arbitration.

14.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, the Services, or your relationship with LORE (each, a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”), as modified by these Terms. The arbitration will be conducted by a single arbitrator. The seat of arbitration is Wilmington, Delaware, but the arbitration may be conducted by telephone, video, or in writing for claims of $25,000 or less, at your election. Judgment on the award may be entered in any court of competent jurisdiction.

14.3 Exceptions

Either party may bring a claim in small claims court instead of arbitration, provided the claim qualifies under that court’s rules and is brought on an individual (not class) basis. Either party may also seek injunctive or equitable relief in court for misuse of intellectual property, breach of confidentiality, or unauthorized access to systems or data, without first proceeding through arbitration.

14.4 Costs

The AAA Rules govern the payment of filing, administration, and arbitrator fees. LORE will pay all such fees that the AAA Rules require us to pay. If you can demonstrate that the costs of arbitration would be prohibitive compared with litigation, LORE will pay as much of those fees as the arbitrator determines is necessary to make the arbitration not prohibitive.

14.5 30-day right to opt out

You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms (or, for existing Members, within thirty (30) days of these Terms becoming effective for you) by sending written notice to begin@joinlore.co with your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other part of these Terms. If you opt out, disputes will be resolved in court under Section 17.1.

14.6 Severability of arbitration provisions

If any part of this Section 14 is found unenforceable, that part will be severed and the remainder will continue to apply, except that if Section 15 (class action waiver) is found unenforceable in respect of a particular claim or relief, that claim or relief must proceed in court rather than in arbitration.

15. Class action and jury trial waiver

YOU AND LORE AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN YOUR OR LORE’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MULTIPLE PARTIES OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

YOU AND LORE EACH IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM.

This Section 15 is an essential part of the parties’ agreement. If a court of competent jurisdiction finds the class waiver in this Section unenforceable in respect of a particular claim, that claim (and only that claim) must proceed in court, and the remainder of this Section will continue to apply.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on the Platform and update the “Last updated” date at the top. For material changes, we will provide reasonable advance notice — typically at least thirty (30) days — by email, in-app notification, or another reasonable method, and where required by law we will obtain your affirmative agreement before the changes apply to you. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

17. General

17.1 Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. For disputes not subject to arbitration under Section 14, the state and federal courts located in New Castle County, Delaware will have exclusive jurisdiction, and you consent to that jurisdiction.

17.2 Electronic communications

You agree to receive communications from LORE electronically, including through the Platform, by email, by SMS (where you have provided a mobile number), and by push notification. Electronic communications satisfy any legal requirement that a communication be in writing.

17.3 Notices to LORE

Notices to LORE must be sent to begin@joinlore.co or by mail to Lore Experiences Inc., 30 Crosby street #3B New York, NY, 10013. Notices to you may be sent to the email address associated with your account.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. LORE may assign these Terms in connection with a merger, acquisition, reorganization, financing, change of control, or sale of all or substantially all of its assets or relevant business line, or to an affiliate.

17.5 No third-party beneficiaries

These Terms are for the benefit of you and LORE only. Suppliers are intended beneficiaries solely with respect to your obligations to comply with their policies and not damage their property under Section 5.

17.6 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect, and the invalid provision will be modified to the minimum extent necessary to be enforceable while preserving the parties’ intent.

17.7 No waiver

A failure or delay by LORE in enforcing any right under these Terms is not a waiver of that right.

17.8 Force majeure

LORE is not liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, acts of war, civil unrest, pandemics, government actions, third-party platform or infrastructure outages, or labor disputes.

17.9 Entire agreement

These Terms, together with the Privacy Policy and any other policies or terms LORE expressly incorporates, constitute the entire agreement between you and LORE regarding the Platform and supersede all prior or contemporaneous understandings, agreements, or representations on that subject.

17.10 Contact us

Questions about these Terms can be sent to begin@joinlore.co.

Appendix A

Additional terms for users of LORE via the Apple App Store

If you accessed or downloaded the LORE app from the Apple App Store, the following additional terms apply and form part of the Terms:

(a) These Terms are between you and LORE only, and not with Apple Inc. (“Apple”). LORE, not Apple, is solely responsible for the LORE app and the Services.

(b) Your license to use the LORE app is non-transferable and limited to use on Apple-branded devices that you own or control, and as permitted by the Apple App Store Terms of Service.

(c) Apple has no obligation to provide maintenance or support for the LORE app and is not responsible for addressing any claims relating to the app, including product liability, consumer protection, regulatory, or intellectual property claims.

(d) In the event of any failure of the LORE app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.

(e) You represent that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

(f) Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms with respect to your use of the LORE app, and upon your acceptance Apple has the right to enforce these Terms against you as a third-party beneficiary.

If you accessed or downloaded the LORE app from Google Play, similar principles apply to Google Inc. and its affiliates as third-party providers of the platform on which the app is distributed; these Terms govern your relationship with LORE, not with Google.